Warranty Request

We are pleased with the opportunity to continue to serve you and ensure your satisfaction with your home. Our goal is to provide quick attention to your needs. If you are experiencing an urgent issue, please see our emergency contacts for your community. Please submit all requests for service in writing, with the exception of specified emergencies.

A representative will contact you within two business days of submission. We strive to resolve all warrantable items within seven business days when possible.

Our service appointments are scheduled from 8am to 3pm Monday through Friday. In order for us to best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.

Please complete the form below to notify us of your warranty concerns.

Home Information

Contact Information

Add Additional Contact Information

Schedule for Initial Contact

Once a warranty request has been submitted, our goal is to begin the warranty process without scheduling interruption. A warranty service manager will contact you in the next 24-48 hours to discuss your request. If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available for one of our warranty service managers to reach you.

Warranty Issues

Add Additional Warranty Issues

Emergency Warranty Service

In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers to contact.

View Emergency Contacts

Dallas/Fort Worth Office

5601 Democracy Dr.
Suite 300
Plano, TX 75024
(972) 713-8494
Warranty Coordinator

Houston Office

10930 W Sam Houston Pkwy North
Suite 100
Houston, TX 77064
(281) 517-9800
Angie Hayes